Deskripsi Pekerjaan
Join our cutting-edge technology team as an IT Support Specialist! We're seeking a passionate professional to deliver exceptional technical assistance across Surabaya, Jakarta, Solo, Jogja, Malang, and remote locations. You'll be the backbone of our digital infrastructure, empowering colleagues with seamless tech solutions while driving innovation in a collaborative environment.
Tanggung Jawab
- Diagnose and resolve hardware/software issues across Windows/Linux environments
- Manage user accounts, permissions, and security protocols
- Deploy and maintain network infrastructure (routers, switches, VPN)
- Implement cybersecurity best practices and threat mitigation
- Document technical procedures and create knowledge base articles
- Coordinate with vendors for hardware/software procurement
- Provide remote and on-site technical support
Kualifikasi
- Min. 2 years IT support experience in enterprise environments
- Expertise in Active Directory, Office 365, and cloud services
- CompTIA A+/Network+ or equivalent certification
- Proficiency in scripting (PowerShell/Bash)
- Strong analytical and troubleshooting skills
- Fluent in Bahasa Indonesia and English
- Experience with ITSM tools (ServiceNow/Jira)