Deskripsi Pekerjaan
Join our award-winning customer experience team as a Customer Service Excellence Specialist at TechCorp Indonesia! We're seeking passionate communicators to transform every customer interaction into a memorable journey. Our dynamic Jakarta-based headquarters offers a collaborative environment where your problem-solving skills directly impact our brand reputation. Enjoy competitive compensation, comprehensive training, and opportunities for career growth in Indonesia's leading tech ecosystem.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve complex technical and billing issues using CRM systems and knowledge bases
- Document interactions accurately in our customer database for quality assurance
- Collaborate with technical teams to escalate unresolved issues effectively
- Proactively identify improvement opportunities in customer service workflows
- Maintain detailed case histories and follow-up protocols
- Participate in monthly training sessions to enhance product knowledge
Kualifikasi
- Minimum 2 years experience in customer service or support role
- Fluency in Bahasa Indonesia and English (written/spoken)
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Exceptional conflict resolution and emotional intelligence skills
- Ability to multitask in fast-paced digital environments
- Strong attention to detail and accuracy in documentation
- Customer-centric mindset with problem-solving aptitude
- Relevant certification in customer service management preferred